Communicating effectively

Objectives

• To build self awareness and to become more aware of your communication style

• To develop your key skills ofefective questioning, listening, and demonstrating understanding when communicating at all levels

• To develop your level of assertiveness and reduce aggression of passivity

• To understand how to successfully manage situations of conflict and confrontation in an assertive and open way

• To understand and develop the skills of feedback

   

• Personal styles questionnaire
• Transactional analysis
• Assertive communication
• Empathy
• Listening and questioning
• Working styles questionnaire
• Conflict, confrontation and influencing
• Open communication - The Johari Window
• Feedback skills