Conflict

Aim

To understand why conflicts occur, how they can be healthy, and how to resolve them when they have a personal or organisational cost.

Objectives

• To increase our knowledge of behaviour choices we and others make
• To provide and explore a variety of options for handling these choices
• To identify strategies for specific conflict situations

• Understanding our preferred personal focus - is it people/system/task?
• Conflict resolution style - what do we adopt?
• Conflict resolution style - generating appropriate flexibility
• 7 steps for dealing with conflict
• Facilitating in conflict situations
• A mediation checklist
• Summarising skills
• Perceptual positions
• Handling problem people - models
• Handling problem people - checklist
• Personal action plan